Shipping Policy

All products available at Gold Horse are shipped directly from our suppliers in Brazil and Asia to the address provided at the time of purchase.

Credit card purchases are processed within 3 working days and boleto purchases within 7 working days.

Delivery time throughout the USA is between 5 and 40 days, but our customers always receive their order within an average of 30 working days.

In certain cases, this delivery time may be extended by a few days, due to delays, strikes, recesses, periods of high demand at the Post Office, in short, situations that are beyond our control.The deadline varies according to the agility of the Post Office, which can vary greatly from region to region.

Once the deadline has passed and the goods have not been received, we will contact the agents involved in the process (carriers, customs and the Post Office) to find out where your goods are. However, if the goods are not received within 120 days, we will refund your purchase in full!

 

Despite the extended delivery time, we guarantee you'll love it and it'll be worth the wait! And if you don't love it when it arrives, we also have a return policy so that you don't feel dissatisfied in any way.

Please note that you may receive more than one package, as your products may come from different suppliers. So if you receive one product first and then another, rest assured that this is completely normal.

Order tracking

Once your goods have been dispatched internationally, you will receive a tracking code in your e-mail or cell phone, which you entered when you registered. (Tracking information may take up to 7 days to be available for consultation.)

IMPORTANT General Conditions

Delivery not made - Incorrect address or no letter carrier at the address

Gold horse will arrange for the products to be sent to the address requested by the customer. Therefore, so that there are no obstacles to the delivery of your order, we ask you to be careful when filling in the address at which you wish to receive your order, so that it is not filled in incorrectly or incompletely. Our system automatically processes orders based on the address provided, and we cannot be held responsible for incorrect or incomplete addresses.

 

It is important that you provide the means for delivery to the address registered on your order. After 3 (three) delivery attempts and the return of the product to the Post Office, you will have to pick up the order at the nearest Post Office All details relating to delivery attempts, as well as the address of the Post Office where the recipient must pick up their package in the event of absence at the address, Storage fees are charged if not picked up within 7 calendar days. If the recipient of the package does not pick it up, the post office will return the package to the sender and the customer will have to pay a new charge to resend the product. If the customer withdraws from the purchase and does not accept the reshipment, the amount paid by the customer will be refunded minus the Freight amount (even if the item was purchased under a Free Shipping promotion) since Gold horse was charged twice for Freight, when sending to the requested address and when returning to the supplier.

 

Absent recipient

Make sure there is someone at the address to receive your products.

 

ADDITIONAL INFORMATION:

It is possible that there may be a slight variation in color due to the monitor of each user, and may change one to two tones (lighter or darker) of the actual color of the product.

Fast, free and secure shipping. Receive your order in the comfort of your own home, saving time and money.

Satisfaction or refund

If you are not satisfied with your purchase, you have the right to request a refund within 7 days of receipt.